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How many packages has your business lost during shipping? If you don’t have shipping insurance, any stolen or damaged package can present a big problem. But even insurance can be prone to issues, including fraud or customer disagreements.

Your internal teams need to prioritize better communication and stronger operational plans to avoid problems with shipments. Keep reading as we explore four key shipping insurance tips your e-commerce business can use to keep shipments secure.

1. Trigger Additional Verification for High-Value Purchases

When you have a more expensive order, it’s wise to add an extra layer of security. Through step-up authentication, you can ensure that your most high-value purchases are held to a higher standard.

One-time passwords, biometrics, and knowledge-based authentication are among the options to increase security. You’ll be able to ensure that the actual customer is making an order for a larger transaction.

With step-up authentication, you can lower the risk of cybersecurity threats. After all, you don’t want a suspicious account placing an order, only to make fraudulent claims about missing shipments down the road.

Not every shipment requires an extra layer of security. But you should make sure your internal teams enable checkpoints for high-value carts at your e-commerce store. Then it will be easier to spot suspicious activity or changes in delivery requests.

2. Automate Fraud Signals and Other Key Tracking Details

Automated processes can help you catch major issues that can impact your shipping processes and insurance coverage. Anything from delays to damage issues can be noted through automated tracking processes. More importantly, teams can view the alerts and get involved quickly.

While automating tracking details is critical, so is automating fraud signals. If you see a recurring claimant or order traffic that looks different, you can track these signs of suspicious activity more easily.

3. Require an OTP for Address Updates

You always need to be vigilant about fraudulent activity. And delivery addresses are a common place for fraudsters to make last-minute adjustments. If they do this prior to a shipment, that order could land in the wrong hands and lead to a fraudulent claim.

Businesses often use authentication requirements in tandem with [Secursus shipping insurance](% 9https://www.secursus.com/en-us/) to keep orders secure. Mandating a One-Time Password (OTP) can help prevent address manipulation problems. If a customer tries to enact a change, they’ll be prompted to enter a code sent to them via email before making a change.

Multiple failed attempts to make address changes should be flagged, as well. Setting a rate limit can help prevent persistent fraudsters from making traction. Without these measures in place, it’s too easy for someone to commit fraudulent actions that hurt your business.

4. Use Passkey-Gated Claim Filing

With the help of passkey-gated claim filing, you can help make sure only the right people are able to access claims systems. Customers will need to confirm their identity through a passkey before logging into an account.

Passkeys will be connected to the customer’s laptop or tablet. Ultimately, introducing a phishing-resistant passkey offers enhanced security and keeps your insurance protected.

Be Smart About Shipping Insurance Security

Shipping insurance is essential for your e-commerce store, but you’ll need some safeguards to prevent abuse. Use OTP verification, passkeys, step-up authentication, and automated fraud alerts.

With the right measures in place, you’ll be able to avoid fraudulent claims and help your e-commerce store succeed.

*** This is a Security Bloggers Network syndicated blog from MojoAuth Blog - Passwordless Authentication & Identity Solutions authored by MojoAuth Blog - Passwordless Authentication & Identity Solutions. Read the original post at: https://mojoauth.com/blog/secure-ecommerce-transactions-authentication