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A close family member lost her husband and is having trouble accessing his cellphone. She needs access to retrieve photos for memories and to check for important matters, such as a pending life insurance policy or retirement documents that may be only available through apps or messages stored on the device. The problem is that he never wrote down the password anywhere. He has a notebook with many passwords, but none of them is correct. The family urgently needs access to the phone to handle these critical matters and ensure that essential rights and benefits are not lost.