June 18, 2025

In today’s ever-changing risk landscape, disruptions arrive in many forms, whether through cyberattacks, supply chain interruptions, or natural disasters. Staying resilient requires more than just a good plan, it takes the right people working as a team to drive it forward.

At the heart of effective business resilience programs are two complementary roles: the consultant and the practitioner. Though their responsibilities differ, their collaboration is critical. The consultant sets the course and offers strategic guidance, aligning resilience efforts with business goals. The practitioner brings those strategies to life, implementing the guidance while navigating daily organizational challenges. Together, they empower organizations to achieve resilience goals efficiently, securely, and with minimal operational impact.

Consultant vs. Practitioner: A deeper dive into who does what?

The Business Resilience Consultant

Consultants bring a fresh perspective and deep industry expertise. They’re typically external and brought in to assess, guide, and align your program with global standards and best practices. They help you see what’s coming and how to prepare for it.

Example: A retail chain hires a consultant to assess their crisis communication strategy across hundreds of stores. The consultant brings insights from similar large-scale operations and recommends improvements based on recent case studies.

The Business Resilience Practitioner

Practitioners are the in-house experts. They know the ins and outs of the organization’s culture, how teams operate, where challenges typically arise, and what obstacles may stand in the way.  Simply put, practitioners are the boots on the ground, ensuring the continuity and resilience program stays active, effective, and supports the organization’s needs on a daily basis.

Example: The same retail chain’s practitioner ensures every store manager gets trained on the updated crisis communication protocol and that it’s tested during quarterly drills.

The Power of Partnership

Strategic Vision Meets Practical Execution

Consultants bring strategic insights, while practitioners understand the nuances of their organization’s culture, structure, and constraints. Together they bridge theory and execution.

Example: A consultant recommends adopting ISO 22301. The practitioner translates that into an actionable roadmap, ensuring the documentation fits the company’s operations and isn’t just sitting on a shelf collecting dust.

Faster, More Effective Program Development

The use of business resilience services and consultants scan accelerate timelines with proven methodologies, especially when internal teams are stretched thin or lack specialized knowledge.  Meanwhile, the practitioner ensures those solutions work and are  sustainable.

Example: A healthcare organization wants to build a cyber resilience program. The consultant brings in NIST CSF mapping, but the practitioner ensures IT and clinical staff are both looped in and trained properly.

Closing the Gap Between Compliance and Resilience

Many organizations focus on compliance but fail to build a truly resilient business.  Compliance is often treated as the finish line. But true resilience is about more than checking boxes.

• Consultants: Help you meet ISO 22301, NIST, FFIEC, or DORA standards, but also show you what’s missing.
• Practitioners: Make sure those policies turn into real practices, embedded into operations.

Example: A bank passes an audit thanks to a consultant’s help, but it’s the practitioner who ensures the backup systems and alternate work locations actually work during a network outage.

Overcoming Resistance to Change

Change is hard. People resist. Systems push back. Leadership wavers. Change management is one of the biggest hurdles in resilience programs. Consultants provide external authority and objectivity.

• Consultants often provide external credibility. When a third party says, “Here’s why this matters,” leaders are more likely to listen.
• Practitioners keep the message alive internally, coaching teams through the change and ensuring it sticks.

Scenario: A global manufacturer is rolling out a new resilience strategy. The consultant helps convince executives to invest in automation for incident response, and the practitioner makes sure operations staff adopt and use it.

Stronger, More Agile Crisis Response

When a crisis hits,  consultants  offer external perspective and broad industry experience to highlight blind spots, while practitioners lead on-the-ground efforts  to ensure the response is swift and actionable.

Together, they:

• Ensure crisis response strategies are both comprehensive and executable.
• Continuously improve resilience plans based on real incidents and external benchmarking.

Example: During a ransomware attack, the consultant helps the executive team navigate legal and regulatory implications, while the practitioner activates the cyber incident response plan and coordinates with IT, legal, and communication teams on the ground.

Why Organizations Need Both

Many organizations make the mistake of choosing between hiring a consultant or relying solely on an internal team. The truth is, the strongest resilience programs come from collaboration between both roles.

Benefits of a dual investment:

• Faster, more strategic program development.
• Better risk identification and mitigation.
• Stronger executive engagement and buy-in.
• More agile and sustainable programs.
• Improved crisis response through a blend of strategic foresight and  hands-on execution.

Conclusion

Business resilience is not a one-person job. It takes strategic planning, execution, and continuous improvement. Organizations that invest in all three are better prepared to meet compliance demands and build resilience that is practical, sustainable, and ready to withstand whatever comes next.

Ready to get hands on? Partner with GuidePoint’s experts to operationalize your business resilience strategy.