It’s become so troublesome owning a phone.

Malicious texts pose as package delivery notifications, phishing emails impersonate trusted brands, and unknown calls hide extortion attempts, virtual kidnapping schemes, or AI threats. Confusingly, even legitimate businesses now lean on outreach tactics that have long been favored by online scammers—asking people to scan QR codes, download mobile apps, and trade direct messages with, essentially, strangers.

All this junk is adding up, and it’s hurting everyday people.

According to new research conducted by Malwarebytes, 44% of people encounter a mobile scam every single day, while 78% encounter scams at least weekly. The victims of those scams—be they people who accidentally clicked on a link, filled out their information on a malicious webpage, or simply believed the person on the other side of a social media account—also suffered serious harms to their finances, emotions, and reputations. As Malwarebytes learned, 25% of scam victims were harassed or blackmailed, 19% had private info exposed, and 15% permanently lost their money.

As shared by one scam victim writing about their experience:

“I felt like I was in a horror movie. I never thought it would happen to me like this.”

These are the latest findings from original research conducted by Malwarebytes to understand the reach, frequency, and impact that mobile scams have across multiple countries. By surveying 1,300 people over the age of 18 in the US, UK, Austria, Germany, and Switzerland, Malwarebytes can reveal a mobile reality full of tension: high concern, low action, and increasingly blurred lines between what’s safe and what’s not.

The complete findings can be found in the latest report, “Tap, swipe, scam: How everyday mobile habits carry real risk.” You can read the full report below.

Here are some of the key findings:

• 77% of people worry about mobile scams and threats. The biggest fears are around financial loss and fraud (73%), account and device lockout (70%), and identity theft (68%).
• 66% worry about the future of AI and how realistic scams are going to become.
• Just 15% of people strongly agreed: “I am confident in my ability to tell when something on my mobile phone is a scam.”
• 74% of people have encountered a social engineering scam in their lives, such as phishing attempts, fake FedEx notifications, or romance scams, and 36% have fallen victim.
• 37% of people have encountered an extortion scam and 17% have fallen victim, including 7% who were harmed specifically by a sextortion scam.  
• 10% of people have a “safe word” in their family to “protect against things like kidnapping and extortion scams.”
• 52% of scam victims suffered financially: 18% had to freeze their credit, 15% lost money permanently, and 8% had accounts opened fraudulently in their name.
• Only 20% of people use traditional security measures like antivirus, a VPN, and identity theft protection.
• 25% of people do not worry about scams at all because “it’s not something I can control.”

This is the mobile world that the public is forced to live in, and the mobile world that future generations may soon inherit. While broad, bold action is required to meaningfully catch and stop scammers, everyday people can lean on many cybersecurity best practices to stay safe and secure online. From using unique passwords, to implementing multifactor authentication (MFA), there is plenty at hand to make life more difficult for scammers.

Importantly, there’s also help from Malwarebytes.

With the launch of our free, AI-powered digital safety companion Scam Guard, users can review any concerning text, email, phone number, link, image, or online message and receive on the spot guidance to avert and report scams. Try it today and remove the fear from being online.

Scam Guard is available for both free and paid users of Malwarebytes Mobile Security (iOS and Android), without having to install an additional app.  

Try it out for yourself: Download Malwarebytes Mobile Security for iOS or Android.