In today’s cyber threat landscape, good enough is no longer good enough. Cyberattacks don’t clock out at 5 PM, and neither can your security strategy. For Managed Service Providers (MSPs), offering customers 24/7 cybersecurity protection and response isn’t just a competitive advantage—it’s an essential service for business continuity, customer trust, and staying ahead of attackers.

But delivering round-the-clock security coverage is easier said than done. It requires the right tools, expertise, and scale. This is why partnering with OpenText for offering managed detection and response (MDR) can help MSPs deliver on this critical need without overburdening their resources.

The case for 24/7 cybersecurity protection

Let’s face it: the cyber threat landscape is relentless, and the game is changing fast. Small and medium-sized businesses (SMBs) make up the core customer base for MSPs and are often top targets for cyberattacks. Cybercriminals see SMBs as easier to exploit—with fewer resources for advanced defenses and treasure troves of valuable data.

But what makes the modern threat landscape even more dangerous is the speed and sophistication with which cybercriminals operate. Attackers are no longer lone actors poking at vulnerabilities. They are part of well-funded by rogue nations, highly organized operations using advanced techniques, automation, and artificial intelligence to breach systems faster than ever.

• The numbers don’t lie: SMBs are the victims of 43% of cyberattacks. And many of these attacks happen outside of business hours.
• Cybercrime costs are skyrocketing: Global cybercrime damages are expected to hit $10.5 trillion annually by 2025, and businesses without adequate security measures face steep financial and reputational losses.
• Compliance mandates are tightening: Regulations like GDPR, CCPA, and PCI DSS mean SMBs are under growing pressure to protect their sensitive data 24/7.

For MSPs, this means your customers need more than basic firewalls and endpoint protection. They need real-time monitoring, proactive threat hunting, and rapid incident response—all delivered 24/7. Anything less, and you risk leaving customers vulnerable to costly breaches.

The challenge for MSPs: Scaling 24/7 coverage

For MSPs, managing a large number of customers, the question becomes: How do you respond in real-time to stop these lightning-fast threats before they cause irreparable damage? Providing 24/7 cybersecurity protection is no easy task for MSPs. Building an in-house security operations center (SOC) to handle threats around the clock is both costly and resource-intensive.

Some common challenges include:

• Talent shortages: The cybersecurity industry faces a well-documented skills gap, making it hard for MSPs to find and keep experienced analysts. This challenge is so widespread that 43% of MSPs cite it as their biggest obstacle to delivering security services.
• High costs: The expense of creating an in-house SOC can be astronomical, often reaching millions. In fact, 33% of MSPs identify the overwhelming cost of needing numerous cybersecurity tools as a major barrier to offering security services.
• Evolving threats: Cybercriminals are constantly adapting and refining their attack strategies, making it essential for MSPs to stay ahead. This ongoing evolution demands continuous investment in both training for an MSP’s security team and the latest technologies to effectively detect and mitigate new types of threats.

This is where OpenText MDR comes in, empowering MSPs to deliver enterprise-grade protection without the heavy lifting of building your own in-house SOC.

Why MSPs should partner with OpenText MDR

OpenText MDR combines cutting-edge technology, human expertise, and 24/7 monitoring to help MSPs meet their customers’ growing cybersecurity demands. Here’s why OpenText MDR is the ideal solution:

1. 24/7/365 threat monitoring and response
   OpenText MDR provides constant vigilance, ensuring your customers are protected day and night. With advanced threat detection and remediation powered by SIEM and SOAR technology, it quickly spots and shuts down threats before they can do any damage.
2. Access to cybersecurity experts
   You don’t need to recruit, train, or retain a team of highly skilled security analysts. OpenText MDR’s team of experts, including threat hunters, incident responders, and forensic analysts, acts as an extension of your team, empowering you to provide your customers with a proactive defense without the burden of recruiting an in-house team.
3. Scalability without complexity
   As your customer base grows, OpenText’s Secure Cloud Platform scales effortlessly to meet demand. OpenText MDR simplifies security management with automation that processes vast amounts of data quickly and integrates seamlessly with over 500 tools and services. Its lightweight agent ensures effortless deployment across multiple environments, providing end-to-end data visibility in a single dashboard, while leveraging existing investments and guided by expert human analysts
4. Proven threat intelligence
   Leverage OpenText’s global network and AI-driven threat intelligence and over 35 different threat intel feeds to stay ahead of emerging attack vectors. With automated and customizable workflows, continuous threat prioritization, containment, and remediation, you gain a proactive and collaborative approach to securing endpoints, networks, and cloud—reducing the likelihood of breaches and minimizing downtime.

Why MSPs can’t afford to wait

In a world where attackers can compromise a network in under an hour, every second counts. Without the ability to detect, analyze, and respond to security threats in real time, your customers face serious risks:

• Downtime from a successful attack, leading to lost revenue.
• Loss of sensitive data, with potential regulatory fines to follow.
• Reputational damage that’s hard to repair.

MSPs that partner with OpenText MDR gain the speed, expertise, and oversight needed to combat these threats head-on. By combining advanced technology with human expertise, OpenText MDR delivers the constant vigilance your customers need to stay secure in the face of ever-evolving cyber threats.

Let’s work together to give your customers the 24/7 protection they deserve.
Contact us today to learn more.