Cyberattack disrupted services at Omni Hotels & Resorts

US hotel chain Omni Hotels & Resorts suffered a cyber attack that forced the company to shut down its systems.

A cyberattack hit Omni Hotels & Resorts disrupting its services and forcing the company to shut down its systems.

The hotel chain did not share details about the attack, however, the effects reported in the notice suggest that the company may have been hit by a ransomware attack.

Below is the testimony published on Reddit by a guest of one of the hotel chain’s properties during the attack:

“Apparently their computer systems are down corporate wide. Checking in on paper, no card machines work, even room keys do not work. Everyone has to be escorted to their room by an employee and the phones and Wi-Fi are down.”

Omni Hotels & Resorts is a luxury hotel chain operating in North America. It offers upscale accommodations, amenities, and services primarily targeting business and leisure travelers. The company operates 50 properties in the United States, Canada, and formerly had a property in Mexico, totaling over 20,010 rooms and employing more than 23,000 people.

The attack began on March 29, the company immediately took steps to mitigate it and investigated the incident with the help of a leading cybersecurity firm.

“Since Friday, March 29, Omni Hotels & Resorts has been responding to a cyberattack on its systems. Upon learning of this issue, Omni immediately took steps to shut down its systems to protect and contain its data. As a result, certain systems were brought offline, most of which have been restored. Omni quickly launched an investigation with a leading cybersecurity response team, which is ongoing.” reads the incident notice published by the company.

“As our team works diligently to restore the remainder of the systems to full functionality, we continue to welcome our guests and accept new reservations. We apologize for the disruption and inconvenience this cyberattack is causing.”

At this time it is unclear if attackers have stolen any data from the hotel company.

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Pierluigi Paganini

(SecurityAffairs – hacking, Omni Hotels & Resorts)