Cloudflare One, our secure access service edge (SASE) platform, is introducing new capabilities to detect risk based on user behavior so that you can improve security posture across your organization.

Traditionally, security and IT teams spend a lot of time, labor, and money analyzing log data to track how risk is changing within their business and to stay on top of threats. Sifting through such large volumes of data – the majority of which may well be benign user activity – can feel like finding a needle in a haystack.

Cloudflare’s approach simplifies this process with user risk scoring. With AI/machine learning techniques, we analyze the real-time telemetry of user activities and behaviors that pass through our network to identify abnormal behavior and potential indicators of compromises that could lead to danger for your organization, so your security teams can lock down suspicious activity and adapt your security posture in the face of changing risk factors and sophisticated threats.

User risk scoring

The concept of trust in cybersecurity has evolved dramatically. The old model of "trust but verify" has given way to a Zero Trust approach, where trust is never assumed and verification is continuous, as each network request is scrutinized. This form of continuous evaluation enables administrators to grant access based not just on the contents of a request and its metadata, but on its context — such as whether the user typically logs in at that time or location.

Previously, this kind of contextual risk assessment was time-consuming and required expertise to parse through log data. Now, we're excited to introduce Zero Trust user risk scoring which does this automatically, allowing administrators to specify behavioral rules — like monitoring for anomalous “impossible travel” and custom Data Loss Prevention (DLP) triggers, and use these to generate dynamic user risk scores.

Zero Trust user risk scoring detects user activity and behaviors that could introduce risk to your organizations, systems, and data and assigns a score of Low, Medium, or High to the user involved. This approach is sometimes referred to as user and entity behavior analytics (UEBA) and enables teams to detect and remediate possible account compromise, company policy violations, and other risky activity.

How risk scoring works and detecting user risk

User risk scoring is built to examine behaviors. Behaviors are actions taken or completed by a user and observed by Cloudflare One, our SASE platform that helps organizations implement Zero Trust.

Once tracking for a particular behavior is enabled, the Zero Trust risk scoring engine immediately starts to review existing logs generated within your Zero Trust account. Then, after a user in your account performs a behavior that matches one of the enabled risk behaviors based on observed log data, Cloudflare assigns a risk score — Low, Medium, or High — to the user who performed the behavior.

Behaviors are built using log data from within your Cloudflare account. No additional user data is being collected, tracked or stored beyond what is already available in the existing Zero Trust logs (which adhere to the log retention timeframes).

A popular priority amongst security and insider threat teams is detecting when a user performs so-called “impossible travel”. Impossible travel, available as a predefined risk behavior today, is when a user completes a login from two different locations that the user could not have traveled to in that period of time. For example, if Alice is in Seattle and logs into her organization's finance application that is protected by Cloudflare Access and only a few minutes later is seen logging into her organization's business suite from Sydney, Australia, impossible travel would be triggered and Alice would be assigned a risk level of High.

For users that are observed performing multiple risk behaviors, they will be assigned the highest-level risk behavior they’ve triggered. This real-time risk assessment empowers your security teams to act swiftly and decisively.

Enabling predefined risk behaviors

Behaviors can be enabled and disabled at any time, but are disabled by default. Therefore, users will not be assigned risk scores until you have decided what is considered a risk to your organization and how urgent that risk is.

To start detecting a given risk behavior, an administrator must first ensure the behavior requirements are met (for instance, to detect whether a user has triggered a high number of DLP policies, you’ll need to first set up a DLP profile). From there, simply enable the behavior in the Zero Trust dashboard.

After a behavior has been enabled, Cloudflare will start analyzing behaviors to flag users with the corresponding risk when detected. The risk level of any behavior can be changed by an administrator. You have the freedom to enable behaviors that are relevant to your security posture as well as adjust the default risk score (Low, Medium, or High) from an out-of-the-box assignment.

And for security administrators who have investigated a user and need to clear a user’s risk score, simply go to Risk score > User risk scoring, choose the appropriate user, and select 'Reset user risk' followed by 'Confirm.' Once a user’s risk score is reset, they disappear from the risk table — until or unless they trigger another risk behavior.

How do I get started?

User risk scoring and DLP are part of Cloudflare One, which converges Zero Trust security and network connectivity services on one unified platform and global control plane.

To get access via Cloudflare One, reach out for a consultation, or contact your account manager.