In the dynamic retail tapestry, from intimate coffee houses to specialized pet stores, European DIY retailers to global CPG manufacturers, a revolution is brewing, led by SAP Order Management Services. These services are not mere tools but conductors of innovation, guiding businesses through the ever-expanding digital universe with an API-first, event-driven approach, underpinned by robust microservices architectures.  They are pivotal for the seamless orchestration of the now entirely digital retail value chain, thereby ensuring unparalleled agility and responsiveness.

As digital channels proliferate, capturing 35% of global e-commerce through over 400 marketplaces, agility has become the new currency of commerce. SAP’s Business Technology Platform (BTP) emerges as a visionary maestro, orchestrating solutions that embrace unpredictability with poise and elegance.  SAP’s BTP services not only enable integration but also foster innovation and extension atop the foundation of standard SAP solutions, assembling a symphony of packaged business capabilities—like those for order management, inventory control, and pricing strategies.

In this era of transformation, the nexus between e-commerce platforms and physical retail fronts is pivotal, as physical stores transcend their traditional roles to become key fulfillment centers, balancing the scales between digital efficiency and tangible customer experiences.

NRF 2024, is a lighthouse for the future of retail, summoning the industry’s curious and bold to SAP’s exhibit-a showcase and a think tank for the next wave of order management innovation. Carsten Müller from Hornbach, representing a premier European DIY brand, will illuminate the path they’ve charted with SAP Order Management, a testament to the fusion of aspiration and technological prowess.

The presentation of Hornbach at SAP’s booth at NRF will detail SAP’s Order Management Services and:

• Dive into the fluidity of our API-first architecture, promising seamless business integration.
• Engage with the immediacy of our event-driven architecture, a testament to real-time market responsiveness.
• Explore the modularity of microservices, enabling a tailored approach to the diverse needs of retail.
• Absorb knowledge on strategic decision-making tools that harmonize fulfillment processes, whether from warehouses, storefronts, or third-party partners, all to the tune of customer satisfaction.

This story isn’t just about showcasing a product; it’s about creating a journey. It’s a celebration for our SAP team members to see their efforts come to fruition. For our partners, it’s a collaborative canvas that paints a future of shared success. And for our customers, it’s a vision of possibilities that showcases how SAP is at the helm of digital transformation.

At NRF 2024, the heartbeat of retail is pounding, and the future of retail is ripe for exploration. We invite you to join us on this journey to discover, learn, and be inspired. Let’s chart a course together, with SAP Order Management Services as your compass to a future where your business doesn’t just keep pace, it sets the rhythm. You can learn more about SAP’s NRF presence here.