In September 2023, SAP introduced its new generative AI copilot, Joule.
It will be embedded into SAP cloud-based enterprise solutions, reaching more than 300 million enterprise users worldwide. Joule revolutionizes how they interact with SAP business systems, in a secure and compliant way.

We are thrilled to announce that product users can now get quick and seamless access to SAP Help Portal content when they ask a question in Joule, without ever having to leave the application they are working in.

This generative AI-powered feature will be available in all SAP cloud solutions, starting with SAP SuccessFactors and SAP Start in December 2023 and SAP S/4HANA Cloud, public edition in early 2024, with additional product integrations planned throughout 2024.

SAP’s user enablement content has consistently gotten high marks from customers; but it could be challenging to find the right content, with users often compelled to leave the product interface to find answers to their questions.

SAP User Enablement, headed by Sindhu Gangadharan, SVP & MD of SAP Labs India, proposed a key integration between SAP’s flagship generative AI copilot Joule and SAP’s premiere resource for product enablement content, the SAP Help Portal.

With a repository of over 200 million help topics in up to seven different languages, SAP Help Portal is a key source of knowledge for our users with huge potential to accelerate product adoption.

Using Joule, SAP SuccessFactors and SAP Start users can save up to 10 minutes for an inquiry without leaving the UI and search in different content repositories, including search engines.

“SAP Help Portal is the SAP users’ one-stop destination for the documentation they need to run their business. The integration of SAP Help Portal with Joule will not just significantly enhance the users’ efficiency and productivity, but also offer a huge potential to accelerate product adoption. We are excited to bring this to our customers to augment their adoption journey, thereby fast tracking their digital transformation goals with SAP.” 

Sindhu Gangadharan, SVP & MD, SAP Labs India; Head of SAP User Enablement

Additional features will be implemented, including further improving the accuracy of search results, more targeted personalization, and adding additional content repositories.

With the rollout of Joule across SAP’s cloud applications and the SAP Business Technology Platform, the benefits of providing streamlined access to a vast pool of enablement content will have far-reaching impact, saving our users time and effort in accessing the information they need.

We no longer have to imagine a future where an integrated user enablement experience drives product adoption and creates business value for our customers – we’re already there.

Joule and SAP Companion, a service of SAP Enable Now, work together to enhance the user experience, guiding users through processes in different ways but always focusing on the best possible outcome for our customers.

▶︎ Join the Joule external community to learn more about its capabilities and interact with Joule users

▶︎ Explore the Joule product documentation to learn more about the available integrations

Stay tuned in 2024 for more relevant, reliable, and responsible business AI that delivers real-world results!