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Providing an excellent customer service experience requires coordinating many different elements behind the scenes. There are a lot of small details that must work together flawlessly to create a smooth process for the customer.

As companies continue their digital transformation initiatives, integrating communication systems with business data and workflows is becoming increasingly critical. Seamless connectivity enables faster responses to customer inquiries, improved agent productivity, and data-driven decision-making.

For SAP customers, linking telephony platforms directly to their SAP Datasphere environment can transform customer experience operations. Cloud-based phone systems provide the flexibility required to keep pace with modernization efforts. Their scalable nature also allows voice infrastructure to integrate deeply with crucial business applications.

This article explores how organizations can benefit from embedding an agile cloud phone system within their SAP ecosystem through SAP Datasphere.

What is SAP Datasphere?

Until March 2023, SAP Datasphere was known as SAP Data Warehouse Cloud. The former platform enabled data professionals to work with mission-critical business data seamlessly.

However, SAP Datasphere packs more capabilities, introducing new features such as data integration, cataloging, and semantic modeling, alongside other data management features.

It is built upon the larger SAP Business Technology Platform suite and employs a business data fabric architecture that enables consumers to access data with business context and logic intact, regardless of where the data resides or how it is stored.

So, tenants get to work with both SAP and non-SAP data. In short, SAP Datasphere is designed to be flexible and adaptable to the changing needs of the business. It supports hybrid and multi-cloud scenarios, allowing customers to choose the best deployment option for their data.

Here are some of the new features SAP Datasphere offers:

• Data integration: SAP Datasphere provides a unified and intuitive interface for data ingestion, transformation, and quality. It supports various data sources, such as databases, files, APIs, and streaming data.
• Data cataloging: enabling data discovery and governance by creating a searchable and browsable inventory of all data assets in the data landscape.
• Semantic modeling: The business semantic model serves as a single source of truth for data consumption, ensuring consistency and accuracy across different data scenarios and applications.

Simplifying Your Business with a Cloud Phone System

Without effective and reliable methods of communication, humanity would not have attained the heights it now has. And in this current technology age, the possibilities are endless, especially for businesses.

So much so that app fatigue is now a huge weight on the shoulders of many, even as businesses must juggle complex tasks, manage diverse teams, and maintain efficient communication with several customers.

Perhaps the best feature of a cloud-based phone system is that it integrates seamlessly with your existing CRM and productivity tools, eliminating the need for manual data entry and context switching.

Call logs and recordings are readily accessible, allowing you to track performance, analyze customer interactions, and identify areas for improvement. This data-driven approach empowers you to optimize workflows, improve team efficiency, and ultimately deliver a better customer experience.

Essentially, a cloud phone system can help you simplify your business in many ways, such as reducing costs, improving scalability, enhancing mobility, enabling integration, and ensuring reliability. So, as you are adopting a cloud phone option, you also need to consider the integrations available.

SAP Datasphere Data Integration Monitor

To manage external integrations, the Data Integration Monitor used with SAP Datasphere helps you monitor data from other sources with frequent data refreshes, creation of persistent views, analysis of remote connections, and so on.

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The Data Integration Monitor can be accessed from the left-side menu on the SAP Datasphere home screen. The Monitor is a dashboard with an overview of the remote tables and connections in the selected Space, including the amount of storage space each one is using.

In addition, you can drill through whatever information you need to get more specific details. Here are some types of monitoring that the dashboard enables you to do:

• Make views persistent
• Monitor executed data flows
• Monitor the status of task chains
• Analyze the communication between SAP HANA Cloud, SAP HANA database, and the connected remote source systems, etc.

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Conclusion

Integrating agile voice infrastructure with a modern data environment like SAP Datasphere should be a strategic priority as part of digital transformation. When combined with a cloud phone system, SAP Datasphere can provide a comprehensive solution for businesses that want to improve their communication and data management capabilities.

Companies that leverage these symbiotic platforms will be well-positioned to deliver efficient, consistent, and personalized customer support across channels. They will also build an adaptive foundation to continue innovating as technology and business needs evolve.