Are you a new SAP Field Service Management Customer ready to start your project implementation?

To make sure you start with the right foot on your SAP Project, we have designed an Onboarding Journey dedicated to SAP Field Service Management!

Come visit us on the SAP Field Service Management Onboarding Resource Center: our one-stop shop for a smooth onboarding process. Here you will find guidance regarding the Onboarding Journey, including informational requirements to access your system(s), answers to initial setup questions, introduction to several SAP key resources free of charge ready for Customer to consume since contract signature until Go-Live.

Join us by registering in our quartely SAP Field Service Management Customer Onboarding Webinars so we can start supporting you during the onboarding journey!

SAP Field Serivce Management Onboarding Journey Touchpoints

The Onboarding Journey consists of 5 quartly live webinars for the new SAP Field Service Management Customers to attend. In each live Webinar, we will go over the following content of the Onboarding Journey Touchpoints:

1st Onboarding session – Welcome and Introduction 

The main objectives of this session are to ensure that our Customers understand the System Provisioning process and get familiar with the expected communications from SAP which will allow them to log in to the system. In addition, we also want to ensure that our customers are aware of SAP Field Service Management as a solution (including its entitlements), know what’s included with SAP Enterprise Support (including available resources) and how to interact with SAP Support:

The topics which are covered are:

• System Provisioning
• Solution Overview and Entitlements
• SAP Enterprise Support overview and additional resources
• Learn how to access & interact with SAP Support 

2nd Onboarding session – Project Readiness

The main objectives of this session are to provide to our customers a high-level knowledge of the SAP Activate Methodology, a deeper knowledge on each SAP Field Service Management capability and guidance considering the implementation accelerators which are available.

The topics which are covered are:

• Key capabilities of SAP Field Service Management
• SAP Activate Methodology
• ​​​​​​​Identify SAP Enterprise Support portfolio offerings 

3rd Onboarding session – Project Guidance 

The main objective of this session is to present to our Customers key resources, learnings and enablement which are available to consume free of charge. In this touchpoint we also provide deeper guidance on the different tools which are available for data migration and integration and highlight the importance of testing.

The topics which are covered are:

• Data Migration and Data Integration
• Roadmap, Customer Influence Portal and System Upgrades
• The importance of system testing and roles concept
• Increase your knowledge of SAP Product Support resources
  

4th Onboarding session – Project Progress

The main objective of this session is to ensure that the Customer´s project implementation is going on the right path: we review the project progress with checklists, provide awareness to the importance of the Cutover phase and share information about the available Continuous Quality Checks (CQCs) remote services.

The topics which are covered are:

• Measure Project Progress & milestones
• Understand the Cutover concept
• Identify SAP offerings & services (CQCs)

5th Onboarding session – Go-Live Preparation

The main objectives of this session are to ensure a smooth Go-Live, share post Go-Live maintenance activities and the available SAP resources.

The topics which are covered are:

• Prepare for your Go-Live
• SAP Support for Post Go-Live
• Understand how to continue innovating​​​​​​​
  

Come join us by registering in the Onboarding Webinars so we can start supporting you during the Onboarding Journey!