Our goal is to continuously improve the SAP Support experience and to leverage the latest technology and trends in the industry. With that, we are happy to announce the expansion of our Ask an Expert Peer expert base, extending to SAP Ariba and SAP Business Network solutions!

Demand for the service is growing and we are actively recruiting SAP Ariba and SAP Business Network product experts (outside of SAP) for the Ask an Expert Peer program. Learn more about how the service works and required expert areas below.

What is Ask an Expert Peer?

Ask an Expert Peer lets customers chat on their technical, product-related questions through one-on-one interactions with qualified and approved experts outside of SAP.  Ask an Expert Peer is best to deliver fast issues for non-business-critical issues:

• Technical, product-related questions
• Low to medium priority questions

Ask an Expert Peer is an official and permanent channel of the Real-Time Support approach. To learn more, visit our FAQ. 

Benefits of the Ask an Expert Peer Channel

For customers, Ask an Expert Peer is a great way to deliver fast issue resolution for basic inquiries, such as usability or how-to questions.  This on-demand expert network comes with many advantages to the business, enhancing customer experience, reducing response times, and improving business continuity. To learn more, watch the Webinar. 

Why Should You Apply?

If you are a product expert, Ask an Expert Peer offers significant benefits. Being part of this support channel experience is a great way to connect with your peers and share your knowledge. In addition to the opportunity to build reputation as an expert outside of your own organization, you will receive compensation for your accepted answers.

Your active participation and contribution on SAP Community is great value to SAP and is highly appreciated. As an active community member, you have the skills and knowledge needed to deliver excellent customer service. The participation in the Ask an Expert Peer program might be another way in supporting customers and sharing your great knowledge.

Interested? Become an Expert of the Program!

The application process is simple:

• You as a potential expert candidate for a specific product area or areas, must take a brief assessment examination provided by our partner Movate (formerly known as CSS Corp/Directly Inc.).
• You can become an expert in multiple product areas, and we encourage potential experts to apply for multiple product areas if you are experienced in those areas.  The more product areas you are approved to be an expert in, the more opportunity for you to accumulate rewards.
• Once onboarded to the program, you choose which questions you’d like to claim.
• You can earn rewards and points for every question you answer correctly.

You can apply to be an expert in one or more of the SAP Ariba and SAP Business Network product areas below:

SAP Ariba

• SAP Ariba Procurement Solutions – Requisitions
• SAP Ariba Procurement Solutions – Purchase Orders
• SAP Business Network for Procurement – Administration
• SAP Ariba Supplier Lifecycle and Performance Management – Registration
• SAP Ariba Sourcing – Events

SAP Business Network

• SAP Business Network for Procurement – Administration
• SAP Business Network for Procurement – Discovery
• SAP Business Network for Procurement – Supplier Enablement
• SAP Business Network for Procurement – Registration and Onboarding
• SAP Business Network for Procurement – Transactions (Purchase Orders, Ship Notices, & Goods Receipts)
• SAP Business Network for Procurement – Transactions (Invoices)
• SAP Business Network for Procurement – Transactions (Service Procurement/Service Sheet)

Want to Learn More?

• Read this blog to see more SAP product areas seeking Ask an Expert Peer candidates: Seeking SAP Product Experts (non-SAP employees) to become Paid experts for SAP Product Support “Ask an Expert Peer”
• If you’re an SAP customer or Partner, get an overview and step-by-step guide to Ask an Expert Peer here: Ask an Expert Peer is now live in the ‘Get Support’ application in SAP for Me
• Access the program overview and FAQs here: Ask an Expert Peer 
• If you have access to SAP for Me, see KBA 2998816