Hello again! Fernando at the controls!

For this post, I’m going to present a new learning project where many people form our SAP Customer Experience Product Learning team have been working during last months and specially during this last quarter. Some of our portfolio managers, subject matter experts, and even our manager have working on creating a brand new openSAP course about the whole SAP CX portfolio. We lacked a cross solution learning asset (and it won’t be the last one we’ll create).  So, on behalf of the whole SAP Customer Experience Product Learning team, I’m announcing the release of this new openSAP course  – Reimagine the Customer Journey with SAP Customer Experience Solutions. Let me go over some details:

New openSAP Course

Reimagine the Customer Journey with SAP Customer Experience Solutions

This course will be available for free on openSAP educational platform open.sap.com from November 21 to December 20 this year 2023 but you can enroll right now. Following the course takes about two hours and you’ll be guided by SAP CX product learning experts over 8 units covering firstly the Lead to Cash business process, later  focusing on each one of the SAP Customer Experience Solutions: SAP Customer Data Cloud, Commerce Cloud, Sales Cloud, Service Cloud, and SAP Emarsys Customer Engagement and finally a primer for integration topics. By the end of this course, you’ll understand how to support and implement the customer journey using our CX cloud offering.

Audience 

• • • Business Users
    • Consultants 
    • Developers 
    • Architects
    • Administrators 
    • Project Managers

Here you have a glance of the look and feel:

Home page of the course in openSAP.

If you are thinking about diving into SAP Customer Experience Solutions this is the right initial content for you! Enroll to this course and learn all the basics about each CX solution. Later on, you can decide to get a deeper knowledge in the solution that fits your business role the best but having here a head start understanding the whole solution portfolio and the customer journey thru the Lead to Cash business process.

Additional Updates

Check out both openSAP and SAP Learning platforms to get much more free learning content for SAP Customer Experience Solutions, where you can build in-demand SAP skills for free on a variety of topics. For quick video learning, check out the openSAP Microlearning platform  

You know, I’ll come back soon to present you more learning resources, talks, sessions and anything which could be of interest for you related to SAP Customer Experience Solutions cross topics or related to the Integration and Extensibility area!

Please, let me know about your feedback and questions below via comments!