The SAP Ariba and SAP Business Network support teams are super excited to announce a soft launch of SAP for Me on November 6th, 2023! 🚀 Phase 1 will be an English-only launch, with phase 2 launching in the first half of 2024 in all supported languages.

We in Support know that what really matters today is experience. SAP’s CEO, Christian Klein, said: “Customers expect a consistent and seamless experience along every single touchpoint they have with a company.” We want to give you quick and easy experience every time that you need to contact us. SAP for Me is our new customer portal and will eventually replace SAP Ariba Connect as your simplified and personalized entry point into your SAP product portfolio. This is a step forward in our effort to provide you with ONE unified SAP Support experience that will help you and your business to run better.

SAP for Me makes managing support-related tasks simpler by using a set of digital self-service features to easily request support and resolve issues, with an end-to-end view of the personalized product portfolio. SAP for Me is made for you!

This pre-migration experience will provide you with an opportunity to begin exploring before our full 2024 migration. We hope that you’re able to take some time to familiarize yourself with all SAP for Me has to offer and begin seeing the value of having central access to SAP support!

Check out some of the SAP for Me features:

• Get Support Application – where you can submit cases to our support teams within SAP for Me. Watch this video to learn How to Create and Manage an SAP Case
• Customer Interaction Center (CIC) – the main point of contact for case expedition or portal navigation queries. Ariba Connect’s legacy Feedback to Management redirects to CIC’s contact details page.
• Availability posted within SAP for Me

Please note that during the soft launch, all existing Ariba Connect features will remain available.

Want to learn more?

Plan to attend the SAP for Me Soft Launch webcasts on November 8th, 2023. Our SAP for Me teams will provide an overview and demo with your questions answered via a live Q&A! Use the links below to register for the webcast in your time zone. We hope to see you there!

• Session 1 (APJ): Register here
• Session 2 (EMEA/AMER): Register here

Curious about other support options? We have you covered!

SAP Community

For “How to” questions, check out our dedicated  SAP Community:

• SAP Community Tutorials
• Getting Started

SAP Ariba Help Center

The SAP Ariba Help Center provides self-service support for SAP Ariba suppliers and buyers. Within SAP Ariba Help Center, customers who do not have an S-user can access support documentation, and a simplified, fast and easy case submission.

SAP Ariba suppliers and buyers can access the Help Center from the SAP Ariba application by selecting the Contact Us link in the help menu or on the sign in page. For additional guidance, see How do I use the Help Center and other support options?.

Another option to access the SAP Ariba Help Center portal is via the SAP Support page.

Learning and Enablement

Learn more about the SAP Support resources and tools that are available and how to successfully engage with Product Support – Procurement included in this KBA 3387325 – English-only SAP for Me Soft Launch for SAP Ariba and SAP Business Network.

We hope you enjoy your SAP for Me exploration and reap the benefits from your digital companion along your SAP journey!

Alexis Rosen,

Keri Kubinski

Katie Guthrie

and the entire Product Support – Procurement team at SAP!