Introduction:

SAP has harnessed its formidable capabilities to create the robust Fiori tile, “Delivery Performance.” This tool enables you to closely monitor the current status of sales order deliveries, ensuring the highest levels of customer satisfaction and retention. In this blog post, I will elucidate the fundamental attributes of SAP’s Fiori tiles and delve into the underlying CDS views, which can be leveraged to craft additional bespoke Fiori tiles tailored to your unique needs.

Please note that the insights presented here are derived from the S/4 HANA 2021 SP2 on-premises solution.

Fiori Tile: Delivery Performance (Application ID: F2783) offers two pivotal Key Performance Indicators (KPIs):

1. Delivered as Requested: This KPI involves the system’s scrutiny of the customer’s requested delivery date, comparing it with the actual goods issue date. If a delay is detected, it will be distinctly highlighted.

Note:

• • Requested Delivery Date: The earliest requested delivery date, especially in partial deliveries.
  • Planned Goods Issue Date: The earliest planned goods issue date, particularly in partial deliveries.

2. Delivered as Committed: This KPI entails an examination of the customer’s committed date, contrasting it with the actual goods issue date. If a delay is observed, it will be prominently flagged. This aspect proves invaluable when the originally confirmed sales order quantity, determined during order entry, is compared to the planned confirmed date and the actual goods issue date, especially when the customer’s requested delivery date cannot be met.

Let’s explore SAP’s Fiori Tiles for Delivery Performance and unlock the power of real-time delivery performance monitoring.

1. Delivered as requested:

Delivery Performance

Delivery Performance Result

Delivery Delay (Days) = Customer Requested Delivery Date – Actual Goods Issue Date.
Note:

• Requested Delivery Date: The earliest requested delivery date in the case of partial deliveries
• Planned Goods Issue Date: The earliest planned goods issue date in the case of partial deliveries

Delay of Delivery Compared To Requested Delivery Date (In Days)

Additional Fields For The Output

2. Delivered as Committed:

Delivered As Committed

Delay of Committed Days = Committed Delivery Date – Actual Goods Issue Date

3. CDS Views Behind Fiori Tile “Delivery Performance”

SAP has built the CDS view CSDSLSORDDLVPRFQ, which can be used for any custom Fiori tile building.

CDS View

Conclusion:

• Utilizing the “Delivery Performance” Fiori tile, you can vigilantly oversee the present state of sales order deliveries, safeguarding optimal customer satisfaction and retention.
• The application conducts a meticulous analysis, aligning the customer-requested delivery date of sales order items with the actual delivery date of the corresponding outbound deliveries.
• Additionally, the app scrutinizes the committed date of sales order items and compares it to the actual delivery date of the corresponding outbound deliveries.
• For those embarking on the journey of custom object development, the CDS view labeled “CSDSLSORDDLVPRFQ” stands ready to be employed as a valuable resource.

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