[UPDATED Oct, 2023 – Original version of the article can be found here.]

Machine translation usage is ever increasing at SAP and is used in many applications. In 2018, it also became a reality for SAP Notes and SAP Knowledge Base Articles in the main channel of Product Support: The SAP ONE Support Launchpad. The service has been embedded into the SAP ONE Support Launchpad for many years now and provides immediate access to machine translated SAP Notes and SAP Knowledge Base Articles in 10 languages. Since 2018 our machine translation service for SAP Notes and KBAs has been used to translate almost 13 million documents.

You may wonder what will happen when customers and internal users are redirected from SAP ONE Support Launchpad to the new customer interaction space, SAP for Me. Great news, automatic translation of SAP Notes and KBAs stays even when SAP ONE Support Launchpad goes!

When it comes to implementing an SAP Note or SAP Knowledge Base Articles, customers are able to read the content in their native or preferred language via self-service machine translation for multiple languages, removing language barriers for even more customers.

In SAP for Me SAP Notes and SAP Knowledge Base Articles are displayed automatically according to the user’s browser language settings or the preferred language set up in the user’s SAP for Me profile. Our automatic translation service supports German, English, Japanese, Simplified Chinese, French, Portuguese, Spanish, Russia, Korean and Italian. If your language is outside the 10 languages, all content will be displayed in English.

Features of Self-Service Machine Translation in the SAP for Me:

• Immediate access to machine translated SAP Notes and SAP Knowledge Base Articles.
• Machine translation in real time, powered by SAP’s neural machine translation engines (SAP Translation Hub) in multiple languages.
• Directly available in SAP for Me.

How does it work?

1. Set up your preferred language in your browser or in your SAP for Me profile under SAP for Me > My Settings > Portal Preferences > Language.
2. Open an SAP Note or SAP Knowledge Base Article in SAP for Me. (link: https://me.sap.com/notes/<NoteNumber>).
3. The SAP Note or SAP Knowledge Base Article is displayed based on your language settings.
4. If your language is not set to the language that you need translation for, choose the ‘Available Languages’ tab and select ‘Machine Translation’ for available languages.
5. The same browser window is refreshed displaying the machine translation with a disclaimer and information about how to submit feedback (link to Qualtrics survey).

For more information, see:

SAP Knowledge Base Article 2613605 – Automatic translation feature in SAP ONE Support Launchpad

SAP Knowledge Base Article 2595923 – How to use SAP Notes/Knowledge Base Article automatic translation feature (Japanese)

SAP Knowledge Base Article 2613627 – How to use SAP Notes/Knowledge Base Article automatic translation feature (Brazilian Portuguese)

SAP Knowledge Base Article 2852808 – How to use SAP Notes/Knowledge Base Article automatic translation feature (Spanish)

SAP Knowledge Base Article 2852847 – How to use SAP Notes/Knowledge Base Article automatic translation feature (Chinese) 

SAP Knowledge Base Article 2853485 – How to use SAP Notes/Knowledge base Article automatic translation feature (French)

SAP Knowledge Base Article 2879961 – How to use SAP Notes/Knowledge base Article automatic translation feature (Italian)

SAP Knowledge Base Article 2879858 – How to use SAP Notes/Knowledge base Article automatic translation feature (Russian)

SAP Knowledge Base Article 2879962 – How to use SAP Notes/Knowledge base Article automatic translation feature (Korean)

SAP Knowledge Base Article 2901668 – How to use SAP Notes/Knowledge base Article automatic translation feature (German)

SAP Knowledge Base Article 2944541 – How to use the automatic translation feature for SAP Notes and Knowledge Base Articles from German to English language