We already had a good working Partner Collaboration model for Transportation Management in the past. We called it TM Partner Office.

Goals as have been defined were next to others to serve as a single point of contact for our partners for all TM-related queries but also to widen the TM network – internally and externally as well.

But Times are changing. Our solutions do. SAP Transportation Management ( TM ) and Extended Warehouse Management (EWM) go more hand in hand than ever before.

So the new ‘Advanced Shipping and Receiving’ uses a direct integration method which does not need the Transportation Unit (TU) anymore. In fact one object for logistics processes, the Freight Order of SAP TM is consumed now.

What does that mean for our TM Partner Office, the TM Partners and the established Community? It also needs a change.

Introducing SAP Logistics Partner Management

This year the SAP Product Management has established a new setup to support partner correlated queries for TM and EWM as well. We call it SAP Logistics Partner Success Management (PSM). The main goals for PSM as already defined by TM Partner Office – to offer a collaboration platform for our Logistics partners remain the same. In addition that the PSM has a wider focus. Under its umbrella SAP will roll out essential information to support our partners and customers on their Logistics journey – Landing pages have been offered via Blogs for Transportation Management and Extended Warehouse Management.

Furthermore the partners have own content sections in the Logistics Communities for Transportation Management and Extended Warehouse Management.

Organization:

The PSM is led by Dr. Holger Wittmer from SAP Product Management and supported by colleagues from several organizations. Thus it allows us to handle both product and business related issues and concerns faced by our partners.

Some Goals of the PSM:

• Serve as a single point of contact for our partners for all TM and EWM related product information and queries.
• Establish relationships with new and existing partners Expand the SAP TM and EWM partner ecosystem and connect internal and external resources for pre-sales and project opportunities, events/conferences, etc.
• Support Solution Acceptance Test  – e.g. involve selected TM Partners in Testing
• Build trust and confidence in the product

The PSM does NOT:

• Provide consulting services
• Provide shortcuts to the ticketing process in case of incidents
• Provide a forum to post/discuss consulting issues (please refer to the appropriate channel, e.g. SAP Transportation Management Community)
• Provide partner/company recommendations to customers (we maintain neutrality with respect to all partners)

Communication/Collaboration/Activities:

• All communication should be addressed to: [email protected]

• SAP Logistics Partner Enablement sessions

PSM is in exchange with SAP’s Partner Organization SAP Partner Edge

• Testing Offerings:

Partners are invited to join our regular acceptance testing cycles at the end of each                            development release. If you’re interested in joining our TM Partner Community and/or require            any TM/EWM related information, please contact us.

We look forward to hearing from you!